​This policy was last updated on November 17, 2024 and covers eligible PC builds purchased on or after that date. 

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Exclusions

There is no warranty or return policy for the following items:

• Digital Products

• Peripherals

• Add-ons

• PC Builds that were listed on the “Drops” page (https://zttbuilds.com/drops)

  • These PCs do include a 3 day working guarantee from the date the build was delivered to the customer. We can only offer a refund for this service, and not an exchange or repair. They do not include any other warranty/RMA service.​​​

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PC Build Limited Warranties

• 3 day defective exchange from the date the build was delivered to customer

• 12 month warranty/RMA service for hardware related issues

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For replacement of non functioning hardware, Zach’s Tech Turf LLC will go through an RMA process with the manufacturer to be sent a replacement unit. Zach’s Tech Turf LLC will cover the cost of shipping the product back to the ZTT HQ, and the labor for replacing the hardware. Zach’s Tech Turf LLC will also cover the cost of shipping the fixed product back to the customer.

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The standard warranty for PC builds sold from Zach’s Tech Turf LLC is a 12 month limited warranty on parts and labor. This warranty/RMA service covers defects from the hardware or original software/operating system installation. This does not cover any hardware or software additions/modifications performed by the customer.

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Warranty Exclusions

• Issues caused by user error

• Software related issues (outside of the original software that was installed during configuration at ZTT)

• Modifications made to the system by the customer, to include but not limited to the following:

  • Replacing Components

  • Overclocking

  • Undervolting

  • BIOS Updating

  • Software Installation

• Peripherals or external accessories

• Data loss or recovery

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Except as provided below, Zach’s Tech Turf LLC is not liable for any loss, cost, inconvenience, or damage that may result from use or inability to use the product. The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

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Warranty Conditions

• This warranty extends only if the products are purchased and operating in the USA.

• This warranty covers only normal use of the product.

• Zach’s Tech Turf LLC is not liable under this warranty if any damage or defect results from the following:

  • Misuse, abuse, neglect, improper shipping, improper installation

  • Disasters such as flood, lightning, fire, or improper electrical current

  • Service or modification completed by anyone outside of Zach’s Tech Turf LLC

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Refund Policy

• A refund may only be granted if the product arrives to the customer non functioning

• It is the customer’s responsibility to understand the product’s limitations and performance expectations, thus Zach’s Tech Turf LLC has no responsibility if the product does not perform as the customer expects

• If a customer files a refund for an incorrectly or accidental item, they will be refunded the final purchase amount minus any transaction fees that accrued during the original payment